Is BaliMate free?
Yes. Planning, the guide, the wallet and bookings are free. Premium adds unlimited wallet documents, Face ID lock, the live family map and the voice and camera translator.
How do partner bookings work?
You send a request, the partner confirms a price, you pay a small deposit in the app and the rest to the partner on the day.
Is my passport safe in the wallet?
Documents are stored only on your phone, encrypted, with an optional Face ID lock. They never touch our servers.
What if a flight or hotel can’t be booked after I pay?
You’re refunded automatically in full, usually within 5–10 business days.
Can I cancel a partner booking?
More than 48 hours before, your deposit is refunded in full. Inside 48 hours it’s non-refundable unless the partner cancels.
Does the translator work offline?
Yes — the Indonesian language pack downloads once, then camera and text translation work with no data.
Do I need to fill in the official forms?
Yes, on the official sites. BaliMate links you straight to them in the right order and stores the QR codes you get back.